Difference between revisions of "FAQ/Password Reset Instructions"
| Line 1: | Line 1: | ||
| − | =How to Reset Dahua Recorder Password with Technical Support= | + | =How to Reset Dahua Recorder Password with Technical Support= |
| − | ==Description== | + | ==Description== |
| − | How to reset your password if an email recovery option was not selected. | + | How to reset your password if an email recovery option was not selected. |
| − | ==Prerequisites== | + | ==Prerequisites== |
| − | Monitor and mouse connected to your recorder and access to your email account. | + | Monitor and mouse connected to your recorder and access to your email account. |
| − | ==Step by Step Instructions== | + | ==Step by Step Instructions== |
| − | 1. Email your full device serial number and date shown on the OSD to support.usa@dahuatech.com | + | 1. Email your full device serial number and date shown on the OSD to support.usa@dahuatech.com |
| − | 2. Once you receive a code from our support team go to your device Right click and select Main Menu | + | 2. Once you receive a code from our support team go to your device Right click and select Main Menu |
| − | [[File:selectmenu.png|500x500px]] | + | [[File:selectmenu.png|500x500px]] |
| − | 3.Under the Admin Account enter the code you received from support | + | 3.Under the Admin Account enter the code you received from support |
| − | [[File:entercode.png|500x500px]] | + | [[File:entercode.png|500x500px]] |
| − | 4.Select Ok | + | 4.Select Ok |
| − | [[File:selectok.png|500x500px]] | + | [[File:selectok.png|500x500px]] |
| − | 5.Now Select System under the Settings Menu | + | 5.Now Select System under the Settings Menu |
| − | [[File:selectsystem.png|500x500px]] | + | [[File:selectsystem.png|500x500px]] |
| − | 6.Select Account from the left hand side | + | 6.Select Account from the left hand side |
| − | [[File:selectaccount.png|500x500px]] | + | [[File:selectaccount.png|500x500px]] |
| − | 7.Select Modify next to the Admin Username | + | 7.Select Modify next to the Admin Username |
| − | [[File:selectmodify.png|500x500px]] | + | [[File:selectmodify.png|500x500px]] |
| − | 8.Put a check in modify password | + | 8.Put a check in modify password |
| − | [[File:selectmodifypswrd.png|500x500px]] | + | [[File:selectmodifypswrd.png|500x500px]] |
| − | 9.Under old password enter the same code you received from support | + | 9.Under old password enter the same code you received from support |
| − | [[File:entercode2.png|500x500px]] | + | [[File:entercode2.png|500x500px]] |
| − | 10.Now enter your new password twice | + | 10.Now enter your new password twice |
| − | [[File:newpasswordtwice.png|500x500px]] | + | [[File:newpasswordtwice.png|500x500px]] |
| − | 11.Then select save and your password reset is now complete | + | 11.Then select save and your password reset is now complete |
| − | [[File:selectsave.png|500x500px]] | + | [[File:selectsave.png|500x500px]] |
Revision as of 20:44, 21 March 2019
=How to Reset Dahua Recorder Password with Technical Support= ==Description== How to reset your password if an email recovery option was not selected. ==Prerequisites== Monitor and mouse connected to your recorder and access to your email account. ==Step by Step Instructions== 1. Email your full device serial number and date shown on the OSD to support.usa@dahuatech.com
2. Once you receive a code from our support team go to your device Right click and select Main Menu
3.Under the Admin Account enter the code you received from support
4.Select Ok
5.Now Select System under the Settings Menu
6.Select Account from the left hand side
7.Select Modify next to the Admin Username
8.Put a check in modify password
9.Under old password enter the same code you received from support
10.Now enter your new password twice
11.Then select save and your password reset is now complete
