Difference between revisions of "FAQ/Password Reset IPC ConfigTool"

Line 17: Line 17:
 
1. Open ConfigTool
 
1. Open ConfigTool
  
Under the Password Reset section
+
Select "Password Reset" on the left.
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-1.jpg|800px]]
+
Find the device in the list, and verify it has the XML reset option under "Support".
  
Find the device in the list
+
Click the '''Reset''' button on the right
  
Click the '''Reset''' button
+
[[File:XMLPasswordReset1.png|800px]]
  
 +
2. Click '''Agree'''
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-2.jpg|800px]]
+
[[File:XMLPasswordReset2.png|800px]]
  
2. Click Agree to the prompts
+
3. Select the '''Reset Mode''' drop-down and then select '''XML File'''
 +
[[File:XMLPasswordReset3.png|800px]]
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-3.jpg|800px]]
+
4. Click '''OK''' to confirm XML password reset method
  
Click OK to confirm XML password reset method
+
[[File:XMLPasswordReset4.png|800px]]
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-4.jpg|800px]]
+
5. The default location the XML file will be saved to is displayed.
 +
Click '''Browse Path''' to select a new location.
 +
Click '''Next'''
  
Click OK
+
[[File:XMLPasswordReset5.png|800px]]
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-5.jpg|800px]]
+
6. The ExportFile XML file will be created.
 +
Click '''OK''' to continue
  
The default location the XML file will be saved to is displayed
+
[[File:XMLPasswordReset6.png|800px]]
  
Click Browse Path to select a new location
+
7. This file will be used in the password reset process. Contact Dahua technical support via one of the methods [https://dahuawiki.com/Support HERE] for the result file.
 +
Once you recieve the Result file, select '''Open''' and choose the file on your file system.
 +
Click '''Next'''
  
Click Next
+
[[File:XMLPasswordReset7.png|800px]]
  
[[File:DHI-ASI7213X-T1_Password_Reset_via_Email_-6.jpg|800px]]
+
8. If the Result file is accepted, it will allow you to set the new password.
 +
Input a new password in the '''New Password''' and '''Confirm Password''' fields.
 +
Click '''Finish'''
  
The ExportFile XML file will be created
+
[[File:XMLPasswordReset8.png|800px]]
  
 +
9. If the password is successfully reset, you will see a Green Check Mark next to the camera in the list
  
3. This file will be used in the password reset process. Contact Dahua technical support for the result file.
+
[[File:XMLPasswordReset9.png|800px]]
 
 
Import the new XML file to config tool to finish the password reset operation.
 
  
  
 
<div style="float: right;">  [[#top|[Return To Top]]]</div>
 
<div style="float: right;">  [[#top|[Return To Top]]]</div>

Revision as of 19:38, 5 November 2021

Reset Dahua Device Password Using ConfigTool

Description

These instructions will show how to reset the password of a Dahua device using ConfigTool on a local computer

PLEASE NOTE: These instructions can not be completed without assistance from Dahua Technical Support. Please contact Dahua Technical Support via one of the methods HERE

Prerequisites

  • Dahua IP camera, connected to network
  • Local computer , with ConfigTool installed

Step by Step Instructions

1. Open ConfigTool

Select "Password Reset" on the left.

Find the device in the list, and verify it has the XML reset option under "Support".

Click the Reset button on the right

XMLPasswordReset1.png

2. Click Agree

XMLPasswordReset2.png

3. Select the Reset Mode drop-down and then select XML File XMLPasswordReset3.png

4. Click OK to confirm XML password reset method

XMLPasswordReset4.png

5. The default location the XML file will be saved to is displayed. Click Browse Path to select a new location. Click Next

XMLPasswordReset5.png

6. The ExportFile XML file will be created. Click OK to continue

XMLPasswordReset6.png

7. This file will be used in the password reset process. Contact Dahua technical support via one of the methods HERE for the result file. Once you recieve the Result file, select Open and choose the file on your file system. Click Next

XMLPasswordReset7.png

8. If the Result file is accepted, it will allow you to set the new password. Input a new password in the New Password and Confirm Password fields. Click Finish

XMLPasswordReset8.png

9. If the password is successfully reset, you will see a Green Check Mark next to the camera in the list

800px