:Internal Only/Sub Problem Type
Contents
Problem Type and Sub-Problem Type
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Limits and Considerations
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Current Count
Number of Fields for Problem Type Currently: 79
Number of Sub-Problem Type Fields: 190
Number of Primary Problem Types Requiring a Sub-Problem Type: 39
Proposed Primary Problem Types
- Camera Problem
- Recorder Problem
- Software Problem
- Pre-sales
- RMA
- Non-Authorized
Table
| Problem Type | Sub Problem Type |
|---|---|
|
Camera - Image Quality
|
Camera - Image Quality - Poor |
| Camera - Image Quality - Range | |
| Camera - Image Quality - License Plate Reading | |
| Camera - Image Quality - Showing OSD menu | |
| Camera - Image Quality - Field of view (FOV) | |
| Camera - Image Quality - Other | |
| Camera- Moisture | |
|
Camera- Night Vision
|
Camera - Nightvision - Poor Quality |
| Camera - Nightvision - Color Nightvision | |
| Camera - Nightvision - Range | |
| Camera - Nightvision - Stuck in B/W or Color | |
| Camera - Nightvision - Setup | |
| Camera - Nightvision - Other | |
|
Camera- No Image
|
Camera- No Image |
| Camera- Not lorex branded | |
| Camera- Power Issues | Camera- Power Issues |
|
Camera- PTZ
|
Camera- PTZ - Camera Not Moving |
| Camera- PTZ - Camera Not Focusing | |
| Camera- PTZ - Nightvision / IR's | |
| Camera- PTZ - Camera Not Powering Up | |
| Camera- PTZ - Presets / Tours not working | |
| Camera- PTZ - Not keeping settings | |
| Camera- PTZ - Other | |
|
Camera- Wireless Interference / Range
|
Camera- Wireless Interference - Image Lagging/choppy |
| Camera- Wireless Interference - Out of Range | |
| Camera- Wireless Interference - Signal In and Out | |
| Camera- Wireless Interference - Not pairing | |
| Camera- Wireless Interference -Range Education | |
| Camera- Wireless Interference - Other | |
|
Camera- Wirefree
|
Camera- Not turning on |
| Camera- Not recording 24/7 (Education) | |
| Camera - Battery - Not Charging | |
| Camera - Battery - Draining Quickly / Short Battery Life | |
| Camera - Battery - Other | |
|
Camera - Mounting
|
Camera - Mounting - Need advice / more details |
| Camera - Mounting - Mounting wrong assembled | |
| Camera - Mounting - Defective | |
| Camera - Mounting - Other | |
| Camera - Temperature | Camera - Temperature |
|
Camera - Accessories
|
Camera - Accessories - General |
| Camera - Accessories - Power Adapter | |
| Camera - Accessories - Cabling | |
| Camera - Accessories - Junction Box | |
| Camera - Accessories - Mounting Kit | |
| Camera - Accessories - Remote control / mouse | |
| Camera - Accessories - Range Extension Accessories | |
| Camera - Accessories - Others | |
|
Recorder: Playback
|
Playback- Education |
| Playback- Wrong time stamp | |
| Playback- No Playbacks found | |
| Recorder- Beeping | |
| Recorder - Not turning on | |
| Recorder - Rebooting/Restarting | |
|
Recorder - Not Recording
|
HDD Error |
| HDD Not recording | |
| HDD Not detected | |
| HDD installation | |
| HDD Failed / Crashed | |
| After HDD swap | |
| Using non-security rated HDD (Not WD Purple / Seagate Skyhawk) | |
|
Recorder - Firmware Update Issues
|
Manual / USB |
| Cloud/Network | |
| Recorder- Noise / Fan | |
|
Recorder - Deterrence
|
Recorder - Deterrence - Not connecting to APP |
| Recorder - Deterrence - Setup questions | |
| Recorder - Deterrence - Education | |
| Recorder - Deterrence -Other | |
| Recorder Overheating | |
|
Recorder - Power Issues
|
Recorder - Power Issues - Not Powering Up |
| Recorder- Power Issues - PoE Budget | |
| Recorder - Power Issues - Other | |
| Recorder- Adding Cameras | |
|
Display
|
Display- No Image |
| Display- Resolution / Aspect Ratio | |
|
Software - PC/Mac Software - Flir Cloud
|
Software - PC/Mac Software - Flir Cloud - Need Setup Help |
| Software - PC/Mac Software - Flir Cloud - Customer Using Wrong Client | |
| Software - PC/Mac Software - Flir Cloud - Not Connecting | |
| Software - PC/Mac Software - Flir Cloud - Feature not working | |
| Software - PC/Mac Software - Flir Cloud - Other | |
|
Software - PC/Mac Software - Flir Client 12
|
Software - PC/Mac Software - Flir Client 12 - Need Setup Help |
| Software - PC/Mac Software - Flir Client 12- Customer Using Wrong Client | |
| Software - PC/Mac Software - Flir Client 12 - Not Connecting | |
| Software - PC/Mac Software - Flir Client 12 - Feature not working | |
| Software - PC/Mac Software - Flir Client 12 - Other | |
|
Software- PC/Mac Software - Lorex Stratus Client
|
Software - PC/Mac Software - Lorex Stratus Client - Need Setup Help |
| Software - PC/Mac Software - Lorex Stratus Client- Customer Using Wrong Client | |
| Software - PC/Mac Software - Lorex Stratus Client- Not Connecting | |
| Software - PC/Mac Software - Lorex Stratus Client - Feature not working | |
| Software - PC/Mac Software - Lorex Stratus Client - Other | |
|
Software - PC/Mac Software - Surveillance Client Mac
|
Software - PC/Mac Software - Surveillance Client Mac - Need Setup Help |
| Software - PC/Mac Software - Surveillance Client Mac - Customer Using Wrong Client | |
| Software - PC/Mac Software - Surveillance Client Mac - Not Connecting | |
| Software - PC/Mac Software - Surveillance Client Mac - Feature not working | |
| Software - PC/Mac Software - Surveillance Client Mac - Other | |
|
Software - PC/Mac Software - Lorex Client 13
|
Software - PC/Mac Software - Lorex Client 13- Need Setup Help |
| Software - PC/Mac Software - Lorex Client 13 - Customer Using Wrong Client | |
| Software - PC/Mac Software - Lorex Client 13 - Not Connecting | |
| Software - PC/Mac Software - Lorex Client 13 - Feature not working | |
| Software - PC/Mac Software - Lorex Client 13 - Other | |
|
Software - PC/Mac Software - Lorex Home
|
Software - PC/Mac Software - Lorex Home - Need Setup Help |
| Software - PC/Mac Software - Lorex Home - Customer Using Wrong Client | |
| Software - PC/Mac Software - Lorex Home - Not Connecting | |
| Software - PC/Mac Software - Lorex Home - Feature not working | |
| Software - PC/Mac Software - Lorex Home - Other | |
|
Software - PC/Mac Software - Other
|
Software - PC/Mac Software - Other - Need Setup Help |
| Software - PC/Mac Software - Other - Customer Using Wrong Client | |
| Software - PC/Mac Software - Other - Not Connecting | |
| Software - PC/Mac Software - Other - Feature not working | |
| Software - PC/Mac Software - Other - Other | |
| Software - Cloud Subscription | Software - Cloud Subscription |
|
Software- Mobile App - Lorex Cloud
|
Software - Mobile App - Lorex Cloud - Need Setup Help |
| Software - Mobile App - Lorex Cloud - Customer using wrong APP | |
| Software - Mobile App - Lorex Cloud - Not connecting | |
| Software - Mobile App - Lorex Cloud - Playback Education | |
| Software - Mobile App - Lorex Cloud - Push Notifications | |
| Software - Mobile App - Lorex Cloud - Feature not working | |
| Software Mobile App - Lorex Cloud - Other | |
|
Software- Mobile App - FLIR Cloud
|
Software - Mobile App - FLIR Cloud - Need Setup Help |
| Software - Mobile App - FLIR Cloud - Customer using wrong APP | |
| Software - Mobile App - FLIR Cloud - Not connecting | |
| Software - Mobile App - FLIR Cloud - Playback Education | |
| Software - Mobile App - FLIR Cloud - Push Notifications | |
| Software - Mobile App - FLIR Cloud - Feature not working | |
| Software Mobile App - FLIR Cloud - Other | |
|
Software- Mobile App - Lorex Home
|
Software - Mobile App - Lorex Home - Need Setup Help |
| Software - Mobile App - Lorex Home - Customer using wrong APP | |
| Software - Mobile App - Lorex Home - Not connecting | |
| Software - Mobile App - Lorex Home - Playback Education | |
| Software - Mobile App - Lorex Home - Push Notifications | |
| Software - Mobile App - Lorex Home - Feature not working | |
| Software Mobile App - Lorex Home - Other | |
|
Software- Mobile App - Lorex Cirrus
|
Software - Mobile App - Lorex Cirrus - Need Setup Help |
| Software - Mobile App - Lorex Cirrus - Customer using wrong APP | |
| Software - Mobile App - Lorex Cirrus - Not connecting | |
| Software - Mobile App - Lorex Cirrus - Playback Education | |
| Software - Mobile App - Lorex Cirrus - Push Notifications | |
| Software - Mobile App - Lorex Cirrus - Feature not working | |
| Software Mobile App - Lorex Cirrus - Other | |
|
Software- Mobile App - Lorex / FLIR Secure
|
Software - Mobile App - Lorex / FLIR Secure - Rapid Recap Not Working |
| Software - Mobile App - Lorex / FLIR Secure - Rapid Recap Need Help | |
| Software - Mobile App - Lorex / FLIR Secure - Rapid Recap Other | |
| Software - Mobile App - Lorex / FLIR Secure - Need Setup Help | |
| Software - Mobile App - Lorex / FLIR Secure - Customer using wrong APP | |
| Software - Mobile App - Lorex / FLIR Secure - Not connecting | |
| Software - Mobile App - Lorex / FLIR Secure - Playback Education | |
| Software - Mobile App - Lorex / FLIR Secure - Push Notifications | |
| Software - Mobile App - Lorex / FLIR Secure - Feature not working | |
| Software Mobile App - Lorex / FLIR Secure - Other | |
|
Software- Mobile App - Other APP (Specify in case details)
|
Software - Mobile App - Other APP - Need Setup Help |
| Software - Mobile App - Other APP - Customer using wrong APP | |
| Software - Mobile App - Other APP - Not connecting | |
| Software - Mobile App - Other APP - Playback Education | |
| Software - Mobile App - Other APP - Push Notifications | |
| Software - Mobile App - Other APP - Feature not working | |
| Software Mobile App - Other APP - Other | |
|
Software - DDNS/Remote Access Mobile
|
Software - DDNS/Remote Access Mobile - Need help with setup |
| Software - DDNS/Remote Access Mobile - Not enough bandwidth | |
| Software - DDNS/Remote Access Mobile - Not connecting | |
| Software - DDNS/Remote Access Mobile - Other | |
|
Config- Motion Detection
|
Config- Motion Detection - Not recording motion |
| Config- Motion Detection - Not Accurate | |
| Config- Motion Detection - Need help with setup | |
| Config- Motion Detection - Other | |
|
Config- Person / Vehicle / Face Detection
|
Config-Person / Vehicle / Face Detection - Not Working |
| Config- Person / Vehicle / Face Detection- Not Accurate | |
| Config- Person / Vehicle / Face Detection - Need help with setup | |
| Config- Person / Vehicle / Face Detection - Other | |
|
Config- Push Notification
|
Config- Push Notification - Not Working |
| Config- Push Notification - Not Accurate | |
| Config- Push Notification - Delayed | |
| Config- Push Notification - Other | |
| Web / Lorex.com | |
| PC/Mac Software | |
| Recorder | |
| IP Camera | |
| APP | |
| Other | |
| General- Acessories | |
| General- App Migration | |
| General- Compatibility | |
| General- General Enquiry | |
| General- Installer Recommendation | |
| General- Lorex Account | |
| General- Privacy / GDPR | |
| General- Recall | |
| General- Address change | |
| General- Sales | |
| General - Not Lorex Product | |
| General- Warranty / Product Registration | |
|
Refund
|
Refund Status - Complete Return |
| Refund Status - Refund Discount | |
| Refund Status - Refund shipment | |
| Refund Status - Refund double charge | |
| Refund Status - Partial Refund | |
| Refund Status - Refund Taxes | |
| Refund Status - Refund Exception Request | |
| Order- Cancel | |
| Order- Backorder swap | |
|
Order- DOA/Damaged
|
Order- DOA/Damaged - Recorder |
| Order- DOA/Damaged - Camera | |
| Order- DOA/Damaged - Accessory / Part | |
| Order- Invoice Request | |
| Order- Fraud | |
| Order- Address change | |
| Order- Lost package | |
| Order- Order on Review/hold | |
| Order- Payment Issues | |
| Order- Missing Items | |
| Order- Status / Tracking | |
|
RMA Status Tracking
|
RMA Status Tracking- Wrong Item |
| RMA Status Tracking- Missing Item | |
| RMA Status Tracking- Lost Package | |
| RMA Status Tracking- Status | |
| Order- Wrong Item | |
|
Compatibility - ONVIF
|
Compatibility - ONVIF - Feature not working |
| Compatibility - ONVIF - General | |
|
Compatibility - Amazon Alexa
|
Compatibility - Amazon Alexa - Request for more info |
| Compatibility - Amazon Alexa - Feature(s) not working (properly) | |
|
Compatibility -Google Assistant
|
Compatibility -Google Assistant - Request for more info |
| Compatibility -Google Assistant - Feature(s) not working (properly) | |
|
Compatibility - IFTTT
|
Compatibility - IFTTT - Request for more info |
| Compatibility - IFTTT - Feature (s) not working (properly) | |
|
Compatibility - Apple TV
|
Compatibility - Apple TV - Request for more info |
| Compatibility - Apple TV - Feature(s) not working (properly) | |
| Compatibility - Other |
