:DNA BiWeekly Meeting6

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Participant Code: 104-357-739-22

Participant URL: https://join.shoretel.com/conference/10435773922

Dial-in Info: +19179427142

Additional Calling Info: Canada Dial in +1 (647) 558-3006

Schedule

Date: March 7, 2018 @ 11:00AM-12:00PM PST

Topics

Salesforce

• Redo Queues, add TCs, ensure agents are all in the correct queues, test after Eric applies change
• Add Products to Cases-proper
• Create new method of adding products. See, "Customer Objects" => "Product"
• Create, "Escalated Case Queue" and associated routing rules
• Create new outbound deployment set removing Case2Lead
• Troubleshoot Shoretel integration issue with Alex, Tha, and William
• Peter unable to login to Salesforce
• Case merge no longer working
• Get ability to remove products from cases
• Test Product section
• Write Product documentation
• Privilege Error for Peter: 10873, 10875, 10531
• No longer able to access Omni-Channel Supervisor

Shoretel / Mitel

• Headset testing continued
• Agent Dashboards

Training of the Week

• 3rd Party Cameras and Dahua Recorders

Target Dahua Recorder 1

Model: N42B2P LAN IP: 192.168.2.220 HTTP Port: 80 TCP Port: 37777 Firmware: General_NVR4XXX-4KS2_Eng_V3.215.0000000.4.R.180119.zip User: admin Password: admin123

Target Dahua Recorder 2

Model: NVR6A08-64-128 LAN IP: 192.168.2.45 HTTP Port: 9800 TCP Port: 9801 Firmware: DH_NVR6XX-4KS2_Eng_V3.210.0003.0.R.160714.BIN User: admin Password: DahuaWIN2017

3rd Party Camera 1

Model: Unknown LAN IP: 192.168.2.87 User Name: admin Password: admin ONVIF Device Manager: Yes, working

3rd Party Camera 2

LAN IP: 192.168.2.225 User Name: admin Password: admin ONVIF Device Manager: ONVIF Device Manager: Yes, working

Firmware

News and Info about Firmware

Developer Corner

New on LearnDahua

External

• N/A