:Process/Reporting Template
Revision as of 16:53, 1 March 2019 by JP (talk | contribs) (Created page with "=Reporting Template= ==Key Data== *Inbound Calls *Outbound Calls *Voicemails *Cases Created *Cases Closed *Escalated Cases (Tier 2) *Escalated Cases (Tier 3) ====Weekly Templa...")
Reporting Template
Key Data
- Inbound Calls
- Outbound Calls
- Voicemails
- Cases Created
- Cases Closed
- Escalated Cases (Tier 2)
- Escalated Cases (Tier 3)
Weekly Template
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases (Tier 2) | Escalated Cases (Tier 3) | RMA Created | RMA Completed | CSAT Average | Q&A Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| Empower | ||||||||||||
| ADT | ||||||||||||
| LeChange | ||||||||||||
| TOTAL |
Top 10-Problem Type Template
| Problem Type | Number of Cases Created |
|---|---|
| 1. | 1 |
| 2. | 1 |
| 3. | 1 |
| 4. | 1 |
| 5. | 1 |
| 6. | 1 |
| 7. | 1 |
| 8. | 1 |
| 9. | 1 |
| 10. | 1 |
| TOTAL | TOT |
