:DNA BiWeekly Meeting6
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Contents
Dahua North America Tech Support Meeting Information
November 18, 2017 to December 1, 2017
Week 1: November 20, 2017 to November 24, 2017
Week 2: November 27, 2017 to December 1, 2017
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Dial-in Info: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: March 7, 2018 @ 11:00AM-12:00PM PST
Topics
Salesforce
- Redo Queues, add TCs, ensure agents are all in the correct queues, test after Eric applies change
- Add Products to Cases-proper
- Create new method of adding products. See, "Customer Objects" => "Product"
- Create, "Escalated Case Queue" and associated routing rules
- Create new outbound deployment set removing Case2Lead
- Troubleshoot Shoretel integration issue with Alex, Tha, and William
- Peter unable to login to Salesforce
- Case merge no longer working
- Get ability to remove products from cases
- Test Product section
- Write Product documentation
- Privilege Error for Peter: 10873, 10875, 10531
- No longer able to access Omni-Channel Supervisor
Next Week:
Shoretel / Mitel
- Headset testing continued
- Agent Dashboards
Training of the Week
- 3rd Party Cameras and Dahua Recorders
Firmware
News and Info about Firmware
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
External
- N/A
