:Process/Reporting Template
Contents
Reporting Template
Note
Days of the week start on Monday, and end of Sunday for weekly reporting.
Key Data
- Inbound Calls
- Outbound Calls
- Voicemails
- Cases Created
- Cases Closed
- Escalated Cases (Tier 2)
- Escalated Cases (Tier 3)
Weekly Template
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL | N/A |
Top 10-Problem Type Template
| Problem Type | Number of Cases Created |
|---|---|
| 1. | 1 |
| 2. | 1 |
| 3. | 1 |
| 4. | 1 |
| 5. | 1 |
| 6. | 1 |
| 7. | 1 |
| 8. | 1 |
| 9. | 1 |
| 10. | 1 |
| TOTAL | TOT |
