Revision as of 17:40, 12 March 2019

February 2019

Type	Inbound Calls	Outbound Calls	Average Hold Time	Abandoned	Voicemails	Cases Created	Cases Closed	Escalated Cases	RMA Created	RMA Completed	CSAT Average	QA Average
Dahua North America	682	47	2:50	6	102	479	424	46	16	18	88%	N/A
Dealer Queue	9	16	8:06	2		0	0				N/A	N/A
FLIR	334	31	1:51	6	0	332	366	0	0			N/A
Lorex	7579	658				7498	6590	-	580	489		N/A
LeChange	19	13	7:16	7		1						N/A
Empower	2	1	5:22	1		4						N/A
TOTAL												N/A

Type	Inbound Calls	Outbound Calls	Average Hold Time	Abandoned	Voicemails	Cases Created	Cases Closed	Escalated Cases	RMA Created	RMA Completed	CSAT Average	QA Average
Dahua North America	600	40	1:32	12	97	545	387	32	16	20	90%	N/A
Dealer Queue	5	12	10:52	2		0	0				N/A	N/A
FLIR	448	37	0:52	3	0	309	316	0	0			N/A
Lorex	7063	661				7100	6300	-	535	397		N/A
LeChange	17	9	3:29	6		0						N/A
Empower	3	1	0:12	0	0	1						N/A
TOTAL												N/A

Type	Inbound Calls	Outbound Calls	Average Hold Time	Abandoned	Voicemails	Cases Created	Cases Closed	Escalated Cases	RMA Created	RMA Completed	CSAT Average	QA Average
Dahua North America	1104	61	0:35	22	145	521	334	19	17	14	81%	N/A
Dealer Queue	5	10	2:08	0		0	0				N/A	N/A
FLIR	391	17	3:56	6	0	388	320	0	0			N/A
Lorex	7292	773		-	-	7117	6292	3	542	405		N/A
LeChange	11	6	12:57	2		3						N/A
Empower	4	1	3:59	1		4						N/A
TOTAL												N/A

Type	Inbound Calls	Outbound Calls	Average Hold Time	Abandoned	Voicemails	Cases Created	Cases Closed	Escalated Cases	RMA Created	RMA Completed	CSAT Average	QA Average
Dahua North America	658	69	0:29	23	59	578	282	17	16	18	80%	N/A
Dealer Queue	10	20	0:24	2		0	0				N/A	N/A
FLIR	585	60	0:23	26	0	353	510	0	0	7	N/A	N/A
Lorex	6917	825				6632	12094	4	418	248	90%	N/A
LeChange	20	0	1:16	4		2						N/A
Empower	14	0	0:10	3	0	5	0	0	0	1	N/A	N/A
TOTAL												N/A

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