Difference between revisions of ":Process/Reporting February"

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====Top 10-Problem Type Template====
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{|  id="resource_PT1" class="wikitable"
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!|Problem Type
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!|Number of Cases Created
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|-
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|1.
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|1
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|-
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|2.
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|1
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!|TOTAL
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| <span id="resource_PT1_sum">TOT</span>
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|}
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<html>
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<script type="text/javascript">
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    function sumColumn( id, col ) {
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        var total = 0;
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        var mytable = document.getElementById( id );
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        for ( var v=1; v < mytable.rows.length - 1; v++ ) {
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            total += parseInt( mytable.rows[v].cells[col].innerHTML );
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        }
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        document.getElementById( id + '_sum' ).innerHTML = total;
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    }
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    sumColumn('resource_PT1', 1 );
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</script>
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</html>

Revision as of 16:51, 8 March 2019

February 2019

Week 1: February 3 to 9

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 537 80 102 14
FLIR 334 31 0
Lorex 7579 658 - - 7493 6590 - 580 489
Empower 2 1
TOTAL

Week 2: February 10 to 16

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 501 74 97
FLIR 300 19 0
Lorex 7063 661 - - 7099 6330 - 535 397
Empower 3 0
TOTAL

Week 3: February 17 to 23

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 406 61 145
FLIR 391 17 0
Lorex 7292 773
Empower 4 1
TOTAL

Week 4: February 24 to March 2

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America 461 68 59 578 236 5 2 6 80%
FLIR 389 31 0 353 595 0 0 7 N/A
Lorex 6,632 12,094 418 248 90%
Empower 3 0 0 5 0 0 0 1 N/A
TOTAL 7,568 12,925 420 262 85%

Top 10-Problem Type Template

Problem Type Number of Cases Created
1. 1
2. 1
3. 1
4. 1
5. 1
6. 1
7. 1
8. 1
9. 1
10. 1
TOTAL TOT

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