Difference between revisions of ":DNA BiWeekly Meeting"

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Revision as of 17:25, 7 November 2017

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Participant Code: 104-357-739-22

Participant URL: https://join.shoretel.com/conference/10435773922

Local dial in: +19179427142

Additional Calling Info: Canada Dial in +1 (647) 558-3006

Schedule

Date: November 8, 2017 @ 11:00AM-12:00PM PST

Topics

  • Shoretel = Mitel
  • Salesforce
  • New Serial Tracker

Feature of the Week

Related Article:

Feature:

Description:

Firmware

News and Info about Firmware

Backend

Trends

Inbound Call Volume

October 30, 2017 to November 3, 2017

Desk.com

Created and Resolved Cases
Day of Week Created Cases Resolved Cases
Monday 60 54
Tuesday 57 32
Wednesday 45 40
Thursday 65 54
Friday 58 39
Total 285 213

pChart

Shoretel / Mitel

Inbound Calls-866.606.1590
Total 335 100%
Answered 132 39.4%
Unanswered 203 60.6%

pChart

Weekly Breakdown
Inbound Calls-866.606.1590
Day of Week Date Total Answered Unanswered Percent Answered
Monday Oct 30, 2017 86 21 65 24.4%
Tuesday Oct 31, 2017 60 31 29 51.6%
Wednesday Nov 1, 2017 83 40 43 48.1%
Thursday Nov 2, 2017 80 29 51 36.2%
Friday Nov 3, 2017 System Down System Down System Down System Down
Total Week 1 309 121 188 39.1%


pChart

Agent Weekly Breakdown

Oct 31, 2017 to Nov 3, 2017
Agent Total Calls Answered Calls Abandoned Calls Resolved Cases
Jack Bao 0
Barry Rossen 1 0 1 4
Denis Boulet 1 0 1 0
Collin Bromfield 4 0 4 5
Rodney Carrigan 1 0 1 8
Nathan Grefe Vacation Vacation Vacation Vacation
Peter Hall 4 2 2 53
Dylan Lee 3 2 1 24
Mark Navarro 1 0 1 37
Gordon Waughan 33
Frank Wilkins 29 3 26 17
William Valencia 2 2 0 21
Michael Yacono N/A N/A N/A 4

Lunch Schedule

Hour Group 1 Group 2 Group 3
6:00AM-7:00AM
7:00AM-8:00AM
8:00AM-9:00AM
9:00AM-10:00AM
10:00AM-11:00AM
11:00AM-12:00PM
12:00PM-1:00PM
1:00PM-2:00PM
2:00PM-3:00PM
3:00PM-4:00PM
4:00PM-4:00PM


pChart

Developer Corner

New on the Wiki

New on LearnDahua

Sales Training

  • NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
  • IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences

External

  • N/A

Internal

  • Technical Certification Online Resource
  • Technical Training
  • Technical Assessment
  • Presentation Resource
  • HCVR & XVR Internal Training
  • DSS Introduction
  • Technical Support Operations

New Hires

  • Barry Rossen
  • William Valencia
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