Difference between revisions of ":Internal Only/Process"

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 ==Telephony==
+[[file:SF_Salesforce_Infographic.png|right|150px]]
+*[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]]
+===Manuals===
+*[https://www.odrive.com/s/1b81b226-661e-47e0-a59f-fd42ca0e0b34-5a15bb03 Shoretel for Salesforce Users Guide]
+===Instructions===
+* [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]]
+* [[Internal:Shoretel_Log_a_Call|How to Log a Call]]
+* [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]]
+* [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]]
+* [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]]
+* [[Internal:Shoretel_Wrap_up|Wrap_up]]
+* [[Internal:Salesforce_Escalation_Process|Escalation Process]]
+* [[Internal:Salesforce_RMA_Process|RMA Process]]
+* [[Internal:Salesforce_How_To_Use_Email_Templates|How to Use Email Templates]]
+===Mobile===
+*[[Internal:How_to_Change_Case_Owner_via_Mobile|How to Change Case Owner via Mobile]]
+*[[Internal:How_to_Assign_Case_to_Technical Support|How to Assign Case to Technical Support]]
+===Shoretel Server Status===
+*https://oneview.mitel.com/s/trust
+===Links and Resources===
+*[https://oneview.mitel.com/s/article/Mitel-for-Salesforce-Connect-CLOUD-ONSITE?r=2&ArticleView.getArticleHeaderDetail=1&Quarterback.validateRoute=1&RecordGvp.getRecord=1&ArticleTopicList.getTopics=1&ToggleFollow.getChatterFollowModel=1 MITEL FOR SALESFORCE (MICLOUD CONNECT/CONNECT ONSITE)]
 ==RMA==
 *[[Internal:Internal_Only/Process/RMA|RMA Process]]

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