Difference between revisions of ":Process/Reporting 2019 Summary"

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=2019 Summary=
 
=2019 Summary=
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===January Total===
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{| class="wikitable"
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!|Type
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!|Inbound Calls
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!|Outbound Calls
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!|Abandoned
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!|Voicemails
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!|Cases Created
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!|Cases Closed
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!|Escalated Cases (Tier 2)
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!|Escalated Cases (Tier 3)
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!|RMA Created
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!|RMA Completed
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|-
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!|Dahua North America
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|
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|
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|
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|
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|-
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!|FLIR
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|
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|-
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!|Lorex
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|
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|-
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!|Empower
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|-
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!|ADT
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|-
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!|TOTAL
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|}
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====Top 10-Problem Type Template====
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{| id="resource_PTmonth" class="wikitable"
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!|Problem Type
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!|Number of Cases Created
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|-
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|1. Camera Troubleshoot
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| 441
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|-
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|2. Remote Access (P2P)
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| 236
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|-
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|3. General Info
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| 182
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|-
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|4. Password Reset
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| 124
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|-
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|5. Presales Technical
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| 111
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|-
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|6. Non-Auth
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| 63
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|-
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|7. SmartPSS
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|62
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|-
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|8.Display Monitor
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| 50
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|-
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|9. Mobile Access, Remote Access P2P
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| 28
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|-
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|10. Playback
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| 26
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|-
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!|TOTAL
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|<span id="resource_PTmonth_sum">TOT</span>
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|}
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<html>
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<script type="text/javascript">
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    function sumColumn( id, col ) {
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        var total = 0;
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        var mytable = document.getElementById( id );
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        for ( var v=1; v < mytable.rows.length - 1; v++ ) {
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            total += parseInt( mytable.rows[v].cells[col].innerHTML );
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        }
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        document.getElementById( id + '_sum' ).innerHTML = total;
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    }
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    sumColumn('resource_PTmonth', 1 );
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</script>
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</html>

Revision as of 15:32, 12 March 2019

2019 Summary

January Total

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases (Tier 2) Escalated Cases (Tier 3) RMA Created RMA Completed
Dahua North America
FLIR
Lorex
Empower
ADT
TOTAL

Top 10-Problem Type Template

Problem Type Number of Cases Created
1. Camera Troubleshoot 441
2. Remote Access (P2P) 236
3. General Info 182
4. Password Reset 124
5. Presales Technical 111
6. Non-Auth 63
7. SmartPSS 62
8.Display Monitor 50
9. Mobile Access, Remote Access P2P 28
10. Playback 26
TOTAL TOT

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