Difference between revisions of ":Process/Reporting March"

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Revision as of 15:12, 11 March 2019

Summary

Click here to Expand Summary

Inbound Calls

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Outbound Calls

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Abandoned Calls

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Voicemail Cases

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Created Cases

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Closed Cases

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Escalated Cases

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RMA Created

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RMA Completed

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CSAT Average

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QA Average

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Week 1: March 3 to 9

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America 518 80 567 151 24 0 21 93%
Dealer Queue
FLIR 335 33 306 473 0 0 6
Lorex 6,574 10,527 348 203
Empower 1 0 2 0 0 0 0
TOTAL
  • CSAT for FLIR Record Type not saving results

Week 2: March 10 to 16

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America
FLIR
Lorex
Empower
TOTAL

Week 3: March 17 to 23

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America
FLIR
Lorex
Empower
TOTAL

Week 4: March 24 to 30

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America
FLIR
Lorex
Empower
TOTAL
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