Difference between revisions of ":Process/Reporting February"

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Revision as of 16:01, 8 March 2019

February 2019

Week 1: February 3 to 9

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 537 80 102 14
FLIR 334 31 0
Lorex 7579 658 - - 7493 6590 - 580 489
Empower 2 1
TOTAL

Week 2: February 10 to 16

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 501 74 97
FLIR 300 19 0
Lorex 7063 661 - - 7099 6330 - 535 397
Empower 3 0
TOTAL

Week 3: February 17 to 23

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed
Dahua North America 406 61 145
FLIR 391 17 0
Lorex 7292 773
Empower 4 1
TOTAL

Week 4: February 24 to March 2

Type Inbound Calls Outbound Calls Abandoned Voicemails Cases Created Cases Closed Escalated Cases RMA Created RMA Completed CSAT Average QA Average
Dahua North America 461 68 59 578 236 5 2 6
FLIR 389 31 0 353 595 0 0 7
Lorex 6,632 12,094 418 248
Empower 3 0 0 5 0 0 0 1
TOTAL 7,568 12,925 420 262
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