Difference between revisions of ":Process/Reporting Template"
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=Reporting Template= | =Reporting Template= | ||
| + | ==Note== | ||
| + | Days of the week start on Monday, and end of Sunday for weekly reporting. | ||
==Key Data== | ==Key Data== | ||
*Inbound Calls | *Inbound Calls | ||
Revision as of 17:42, 1 March 2019
Contents
Reporting Template
Note
Days of the week start on Monday, and end of Sunday for weekly reporting.
Key Data
- Inbound Calls
- Outbound Calls
- Voicemails
- Cases Created
- Cases Closed
- Escalated Cases (Tier 2)
- Escalated Cases (Tier 3)
Weekly Template
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | |||||||||
| FLIR | |||||||||
| Lorex | |||||||||
| Empower | |||||||||
| ADT | |||||||||
| TOTAL |
Top 10-Problem Type Template
| Problem Type | Number of Cases Created |
|---|---|
| 1. | 1 |
| 2. | 1 |
| 3. | 1 |
| 4. | 1 |
| 5. | 1 |
| 6. | 1 |
| 7. | 1 |
| 8. | 1 |
| 9. | 1 |
| 10. | 1 |
| TOTAL | TOT |
