Difference between revisions of ":Salesforce Interface Map"
(→Ready to Take Calls Checklist) |
(→Ready to Take Calls Checklist) |
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| Line 11: | Line 11: | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| − | <td> | + | <td>Logged into Phone</td> |
<td><input type="checkbox" name="Team" value="Team 1"></td> | <td><input type="checkbox" name="Team" value="Team 1"></td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| − | <td> | + | <td>Logged into Shoretel ECC</td> |
| + | <td><input type="checkbox" name="Team" value="Team 1"></td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td>Logged into Omni-Channel</td> | ||
<td><input type="checkbox" name="Team" value="Team 1"></td> | <td><input type="checkbox" name="Team" value="Team 1"></td> | ||
</tr> | </tr> | ||
Revision as of 17:04, 23 January 2018
Contents
Salesforce Interface
Ready to Take Calls Checklist
| Object | |
|---|---|
| Logged into Phone | |
| Logged into Shoretel ECC | |
| Logged into Omni-Channel |
Queues View
Description
Interface
Quick Access Bar
Phone
Description
Interface
-Default State
-Logged in State
Omni-Channel
Description
Interface
-Default State
-Logged in, and Available State
History
Description
Interface
Notes
Description
Interface
Shoretel ECC
Description
Interface
-Default State
-Logged in, Not Logged Into Queues
-Logged in, and Logged Into Queues
Cases Window
Description
Interface
