Difference between revisions of ":Internal Only/Head Count"
(→Lorex Overall) |
(→Dahua Technical Support Breakdown) |
||
| (8 intermediate revisions by the same user not shown) | |||
| Line 35: | Line 35: | ||
|- | |- | ||
||Inbound/Outbound Calls | ||Inbound/Outbound Calls | ||
| − | || | + | ||25 |
| − | || | + | ||4 |
| − | || | + | ||1 |
| − | || | + | ||2 |
| − | || | + | ||32 |
|- | |- | ||
||Live Chat | ||Live Chat | ||
| − | || | + | ||0 |
| − | || | + | ||0 |
| − | || | + | ||0 |
| − | || | + | ||0 |
| − | || | + | ||0 |
|- | |- | ||
||Email | ||Email | ||
| − | || | + | | colspan="5"|Same Agents as Inbound/Outbound |
| − | |||
| − | |||
| − | |||
| − | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
| − | || | + | ||25 |
| − | || | + | ||4 |
| − | || | + | ||1 |
| − | || | + | ||2 |
| − | || | + | ||32 |
|} | |} | ||
Latest revision as of 20:27, 20 March 2019
Headcount
As of 3.20.2019
Dahua Overall
| Department | Agents | Supervisors | Total |
|---|---|---|---|
| Technical Support | |||
| Sales | |||
| Customer Service |
Dahua Technical Support Breakdown
| Department | Tier 1 Agents | Tier 2 Agents | Tier 3 Agents | Supervisors | Total |
|---|---|---|---|---|---|
| Inbound/Outbound Calls | 25 | 4 | 1 | 2 | 32 |
| Live Chat | 0 | 0 | 0 | 0 | 0 |
| Same Agents as Inbound/Outbound | |||||
| TOTAL | 25 | 4 | 1 | 2 | 32 |
