Difference between revisions of ":Process/Reporting Template"
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=Reporting Template= | =Reporting Template= | ||
| + | ==Note== | ||
| + | Days of the week start on Monday, and end of Sunday for weekly reporting. | ||
==Key Data== | ==Key Data== | ||
*Inbound Calls | *Inbound Calls | ||
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!|Inbound Calls | !|Inbound Calls | ||
!|Outbound Calls | !|Outbound Calls | ||
| + | !|Average Hold Time | ||
!|Abandoned | !|Abandoned | ||
!|Voicemails | !|Voicemails | ||
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!|RMA Created | !|RMA Created | ||
!|RMA Completed | !|RMA Completed | ||
| + | !|CSAT Average | ||
| + | !|QA Average | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
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| + | |- | ||
| + | !|Dealer Queue | ||
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!|FLIR | !|FLIR | ||
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!|Lorex | !|Lorex | ||
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| − | !| | + | !|LeChange |
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| − | !| | + | !|Empower |
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!|TOTAL | !|TOTAL | ||
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Latest revision as of 18:05, 11 March 2019
Contents
Reporting Template
Note
Days of the week start on Monday, and end of Sunday for weekly reporting.
Key Data
- Inbound Calls
- Outbound Calls
- Voicemails
- Cases Created
- Cases Closed
- Escalated Cases (Tier 2)
- Escalated Cases (Tier 3)
Weekly Template
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL |
Top 10-Problem Type Template
| Problem Type | Number of Cases Created |
|---|---|
| 1. | 1 |
| 2. | 1 |
| 3. | 1 |
| 4. | 1 |
| 5. | 1 |
| 6. | 1 |
| 7. | 1 |
| 8. | 1 |
| 9. | 1 |
| 10. | 1 |
| TOTAL | TOT |
