Difference between revisions of "Frequently Asked Questions"
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Revision as of 17:16, 5 May 2017
Frequently Asked Questions
NVR
| NVR FAQ | |||||
|---|---|---|---|---|---|
| Problem | Solution | ||||
| NVR will not boot. | Input power is not correct. | ||||
| Power connection is not correct. | |||||
| Power switch button is damaged. | |||||
| Program upgrade is wrong. | |||||
| HDD malfunction or something wrong with HDD ribbon. | |||||
| Seagate DB35.1, DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem. | |||||
| Front panel error. | |||||
| Main board is damaged. | |||||
| NVR often automatically shuts down or stops running. | Input voltage is not stable or it is too low. | ||||
| HDD malfunction or something wrong wit the ribbon. | |||||
| Button power is not enough. | |||||
| Front video signal is not stable. | |||||
| Working environment is too harsh, too much dust. | |||||
| Hardware malfunction. | |||||
| System is unable to detect hard drive. | HDD is broken. | ||||
| HDD ribbon is damaged. | |||||
| HDD cable connection is loose. | |||||
| Main board SATA port is broken. | |||||
| Video loss from 1, multiple, or all channels. | |||||
| Program is not compatible. Please upgrade to the latest version. | |||||
| Brightness is 0. Please restore factory default setup. | |||||
| Check your screen saver. | |||||
| NVR hardware malfunctions. | |||||
| I can not search local records. | |||||
| HDD ribbon is damaged. | |||||
| HDD is broken. | |||||
| Upgraded program is not compatible. | |||||
| The recorded file has been overwritten. | |||||
| Record function has been disabled | |||||
| Video is distorted when searching local records. | |||||
| Video quality setup is too low. | |||||
| Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem. | |||||
| HDD data ribbon error. | |||||
| HDD malfunction. | |||||
| NVR hardware malfunctions. | |||||
| Time display is not correct. | |||||
| Setup is not correct | |||||
| Battery contact is not correct or voltage is too low. | |||||
| Crystal is broken. | |||||
| NVR can not control PTZ | |||||
| Front panel PTZ error | |||||
| PTZ decoder setup, connection or installation is not correct. | |||||
| Cable connection is not correct. | |||||
| PTZ setup is not correct. | |||||
| PTZ decoder and NVR protocol is not compatible. | |||||
| PTZ decoder and NVR address is not compatible. | |||||
| When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. | |||||
| The distance is too far. | |||||
| Unable to login to WebGUI | |||||
| For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. | |||||
| ActiveX control has been disabled. | |||||
| No dx8.1 or higher. Please upgrade display card driver. | |||||
| Network connection error. | |||||
| Network setup error. | |||||
| Password or user name is invalid. | |||||
| Client-end is not compatible with NVR program. | |||||
| There is only mosaic no video when preview or playback video file remotely. | |||||
| Network fluency is not good. | |||||
| Client-end resources are limit. | |||||
| Current user has no right to monitor. | |||||
| Network connection is not stable. | |||||
| IP address conflict. | |||||
| MAC address conflict. | |||||
| PC or device network card is not good. | |||||
| Keyboard can not control NVR. | |||||
| NVR serial port setup is not correct | |||||
| Address is not correct | |||||
| When there are several switchers, power supply is not enough. | |||||
| Transmission distance is too far. | |||||
| Alarm signal can not been disarmed. | |||||
| Alarm setup is not correct. | |||||
| Alarm output has been open manually. | |||||
| Input device error or connection is not correct. | |||||
| Some program versions may have this problem. Please upgrade your system. | |||||
| Alarm function is null. | |||||
| Alarm setup is not correct. | |||||
| Alarm cable connection is not correct. | |||||
| Alarm input signal is not correct. | |||||
| There are two loops connect to one alarm device. | |||||
| Record storage period is not enough. | |||||
| Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct. | |||||
| HDD capacity is not enough. | |||||
| HDD is damaged. | |||||
| Can not playback the downloaded file. | |||||
| There is no media player. | |||||
| No DXB8.1 or higher graphic acceleration software. | |||||
| There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. | |||||
| No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | |||||
| Forgot local menu operation password or network password | |||||
| Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | |||||
| There is no video. The screen is in black. | |||||
| IPC IP address is not right. | |||||
| IPC port number is not right. | |||||
| IPC account (user name/password) is not right. | |||||
| IPC is offline. | |||||
