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| − | ==Dahua North America Technical Support==
| + | =Dahua North America Technical Support= |
| − | ===Remote Support Quick Links===
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| − | <gallery>
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| − | file:anydesk.png|Anydesk|link=https://anydesk.com/download
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| − | file:TeamViewer-01.png|Teamviewer 12|link=https://download.teamviewer.com/download/TeamViewer_Setup_en.exe
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| − | file:TeamViewer-01.png|Teamviewer 12<br />Quick Support|link=https://download.teamviewer.com/download/TeamViewerQS_en.exe
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| − | file:TeamViewer-01.png|Teamviewer 9<br />Quick Support|link=http://dahuawiki.com/images/Software/Teamviewer/TeamViewerQS9.exe
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| − | file:TeamViewer-01.png|Teamviewer 9|link=http://dahuawiki.com/images/Software/Teamviewer/TeamViewer_Setup%209.exe
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| − | </gallery>
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| | | | |
| − | ===Online===
| + | Phone Support: '''877-606-1590''' |
| − | *[https://dahuasupport.desk.com/ Dahua Support Center]
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| − | *[https://dahuasupport.desk.com/customer/login?return_to=%2F%3Ft%3D624636 Click Here to Log In to the Dahua Support Center]
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| | | | |
| − | ===Phone===
| + | Email Support: '''support.usa@dahuatech.com''' |
| − | 877.606.1590
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| − | ===Email===
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| − | [mailto:Support@DahuaSupport.Desk-Mail.com Email Support]
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| − | ===Your Open Tickets===
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| − | Note: You must be logged into Desk.com to view your open support tickets.
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| | | | |
| − | <html><iframe src="https://dahuasupport.desk.com/customer/portal/private/cases"
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| − | width="1000px"
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| − | height="800px">
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| − | </iframe></html>
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| | | | |
| | + | Technical Support hours: |
| | | | |
| − | <br />
| + | Monday - Friday: 5am - 5pm PT |
| − | <br />
| |
| − | ===Submit a Ticket===
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| − | <html>
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| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: Please add the following <META> element to your page <HEAD>. -->
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| − | <!-- If necessary, please modify the charset parameter to specify the -->
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| − | <!-- character set of your HTML page. -->
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| − | <!-- ---------------------------------------------------------------------- -->
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| | | | |
| − | <META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
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| | | | |
| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: Please add the following <FORM> element to your page. -->
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| − | <!-- ---------------------------------------------------------------------- -->
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| | | | |
| − | <form action="https://cs57.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
| + | ==Remote Support Quick Links== |
| − | | + | {| style="width: 100%; align:center;" |
| − | <input type=hidden name="orgid" value="00D0k0000000RYj">
| + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe <ul class="fa-ul"> <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>] |
| − | <input type=hidden name="retURL" value="http://dahuawiki.com/Support">
| + | ! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg <ul class="fa-ul"> <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>] |
| − | | + | ! style="text-align:center;"|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>] |
| − | <!-- ---------------------------------------------------------------------- -->
| + | |- |
| − | <!-- NOTE: These fields are optional debugging elements. Please uncomment -->
| + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe Windows Remote Support]''' |
| − | <!-- these lines if you wish to test in debug mode. --> | + | ! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg MacOS Remote Support]''' |
| − | <!-- <input type="hidden" name="debug" value=1> --> | + | ! style="text-align:center;"|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]''' |
| − | <!-- <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com"> -->
| + | |- |
| − | <!-- ---------------------------------------------------------------------- --> | + | |} |
| − | | |
| − | <label for="name">Contact Name</label><input id="name" maxlength="80" name="name" size="20" type="text" /><br> | |
| − | | |
| − | <label for="email">Email</label><input id="email" maxlength="80" name="email" size="20" type="text" /><br>
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| − | | |
| − | <label for="phone">Phone</label><input id="phone" maxlength="40" name="phone" size="20" type="text" /><br> | |
| − | | |
| − | <label for="subject">Subject</label><input id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
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| − | | |
| − | <label for="description">Description</label><textarea name="description"></textarea><br> | |
| − | | |
| − | <input type="submit" name="submit">
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| − | | |
| − | </form></html> | |
| − | --- | |
| − | [[Category:Support]] | |
| − | [[Category:Remote Access]] | |
| − | [[Category:Remote access]] | |
